Returns & Exchanges
At ELLIPAL, we stand behind the security and quality of our cold storage solutions. If you are not completely satisfied with your purchase, you may return your hardware wallet in its original, unopened packaging within 30 days of delivery.
Initiate a Request
Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Ensure the device is in its original factory-sealed packaging; for security reasons, we cannot accept returns on electronics with broken security seals.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you retain a copy of the tracking number.
Verification and Refund
Once our technicians verify the device's integrity and original seal, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing